Trigger warnings: suicide, loneliness, depression, violence
Milan observed the lady seated at the corner table in the café: back straight, hair neatly done, outfit meticulously styled. Only upon close inspection, would the trained eye spot the tiny holes typical of worn, overwashed clothes.
Milan didn’t want to do it. He sighed, recalling what happened to Jay. This dread was exactly why he had given Jay extra time. Critical time, which Jay then used to follow through on his own.
Even worse, coverage of Jay’s self-inflicted death spread rapidly through illegal dark web channels, triggering others towards that final, irreversible step now that someone else had succeeded. Preventing these deaths, was one of the reasons why Agencies, such as Milan’s employer, had been instituted.
Over recent decades, eradicating pain had become a major global priority as populations aged. Rapid advancements in technology, particularly in cell repair and cell renewal, had been successful. In a world where physical pain was diminishing and nearing elimination, the consensus was that emotional pain—such as loneliness, despair, or depression—would be equally solvable.
Hence, when self-inflicted deaths rose and even led to widely covered mass events worldwide, a heated political debate emerged about human agency. The political views of the international majority led to the global establishment of Agencies. These agencies offered a wide range of preventive counseling, community services, and activities that individuals once spotted and identified as ‘at risk’ (codes 1 through 3) were required to participate in. Anonymous verifiers, like Milan, ensured that no one reached code 4 (a successful self-inflicted death) or, worse, code 5 (a mass event).
The lady, Marianne, had been identified as code 3. He was observing her for her final verification. Milan’s job was to intervene and prevent her from reaching code 4.
The instructions were clear. His job was clear.
In Marianne’s case, due to her advanced age, the coroner’s report would probably state heart failure or a blood clot. The needle prick would be undetectable. The Agency had other protocols, such as orchestrating unfortunate accidents and rare aggressive diseases, all ambiguous enough to avoid tracing back to them. Although everyone was aware of the Agency’s existence, it was still considered a taboo for the bereaved, having to acknowledge that the deceased had approached code 4. The result of the Agency’s protocol would still be tragic and cause grief, but it would avoid the despair and potential widespread impact of a code 4 event.
Marianne absentmindedly rubbed her wrinkled arm. A modest smile on her lips, she made a point of thanking the waitress who had just brought her a coffee. Once the waitress turned away, Marianne’s smile vanished. Moments later, Marianne forced a smile back and glanced around approvingly. Milan’s trained eye noticed the slight tremble at the corners of her mouth from the effort.
He glanced at the clock above the counter. They had been here a while. Soon, Marianne would tidy her table and return her cup to the counter. She’d sign off with a chirpy “See you next week! Have a great shift!” Sometimes the busy waiters would acknowledge her goodbye, more often the best Marianne would get was a polite smile or a nod in her direction.
The city was just large enough for her to regularly visit a few cafés without anyone noticing she was alone each week, speaking only to the staff and the occasional passerby seated nearby. Others didn’t know, as he did, that she would return home exhausted, turn on the hot water, and sit on her bathroom floor—sometimes still clothed, sometimes crying, or just staring into space.
The sharp clang of a kitchen worker hitting the bell for a waiter jolted him back to his task.
Marianne deserved more time. Although in vain, she had been making the required effort—attending counseling at the Agency’s community centers and participating in social events. All he needed to do was adjust the scores on the final verification form, indicating that she was doing better.
However, there was the issue of Grover, his recently assigned coach, sitting beside him and observing their target with a disciplined, experienced eye. Grover had to temporarily approve all of Milan’s verification forms.
Milan’s stomach tightened as he watched Marianne lean toward the young woman at the next table, who was indecisively scanning the menu. Ever so friendly, Marianne recommended various dishes and asked if the young woman was local, trying her best to extend the conversation. He knew Grover was mentally checking a box on the form. It hurt to see Marianne’s forced effort to connect.
The hurt was too familiar, too much like the incident with Jay. He had given Jay, his then target, the benefit of the doubt. Instead of completing his final task, he had left Jay alone. A few hours later, he received a message with a GPS location from Nathaly, his manager: “Get here right now, it’s Jay, code 4.” Milan still remembered the immense weight that sank into the pit of his stomach.
Upon arriving at the scene, Milan was immediately debriefed by Nathaly, who took his verification report. She repeatedly questioned why he hadn’t followed procedure, noting that his report identified Jay as high risk. Realizing he had lost his target and shaken by the bright ambulance and firefighter truck lights, the sobbing onlookers, and the solemn first responders, he finally admitted to Nathaly, with a heavy heart, that he had overheard Jay telling an online friend he felt low but planned to set up a new appointment with one of the Agency’s counselors. Milan had desperately wanted to believe Jay.
He turned to Grover. “Aren’t you ever worried your verification might be wrong? Or that we might finalize the tracking too soon?”
“You can’t think about that kid,” Grover replied. “Our instructions are clear, and the verification form is precise. We don’t take this lightly. We track and verify behavior over an extended period. It’s about patterns, consistency, and whether individuals utilize the available counseling and support services. As you well know now, it’s better to act too soon than too late.”
It was true, Milan thought, the checklist was independently validated. It captured observable behaviors that the trained eye could see, hear, smell. It even included a covert touch to assess body warmth and tension. All observable behaviors indicating a risk of unresolved emotional pain and loneliness, spiraling further downward.
However, the checklist didn’t account for how a person was feeling; the quiet thoughts they so carefully hid in their heavy minds. Afraid to be misunderstood or exposed. Embarrassed, too ashamed to open- up about the nightmares that haunted their nights. These were the very things Milan had been experiencing since the incident with Jay. Milan hadn’t told the Agency counselors, or even Grover, how the scenes of the incident kept flashing before his eyes at night and kept him awake.
He turned to Grover. “Do you ever think about quitting? Looking for something else? I mean, doing something else?”
Dark eyes fixed on Milan beneath a furrowed brow. “You know better. You don’t quit a job at the Agency.”
Milan nodded dismissively, trying to brush off his previous question. He shouldn’t have asked. Although there was broad support for the Agencies’ mission, cases were classified to prevent any doubts from the public about issued death certificates. Therefore, once someone was part of the Agency, extensive non-disclosures and other measures were firmly set in place. Additionally, employees were inclined to stay silent, as no one wanted to discover that their family member, friend, or neighbor had blood on their hands from an either a successful, or failed verification.
Marianne had left the café some time ago. It was time. The verification form was clear. Milan knew what he had to do. Grover reviewed the form, nodded, and signed off.
“I’ll stop by Marianne before heading home. See you tomorrow.”
Grover tapped the table as a farewell.
Milan slowly approached Marianne’s apartment. As he turned onto her street, he bumped into her walking a small dog.
Her eyes grew moist as she looked at him. “I know who you are. Why you’re here,” she said, before lowering her gaze. “I tried, you know,” she said, looking at him pleadingly. “I really did. I attended counseling, various social activities. They’re pleasant, like a nice dress in your favorite color. But eventually, you come home, alone, and you undress. And the emptiness underneath is just as stark as ever.”
She grabbed Milan’s arm. “Still, I don’t want to die,” she pleaded, her eyes wide and teary. “I want the throbbing hurt to stop, but I don’t want to die. I’m not going to hurt myself. Really. I just need more time.” She nodded intently.
“I… I can’t leave Waffles alone,” she said, glancing at the dog. “Liza, my neighbor, his owner, injured her foot, so I’ll be walking him for a few weeks. I can’t let her down; she’d be inconsolable. I can’t…. Not now, not here.”
Sensing his hesitation, she added, “Maybe after these weeks, I could join the animal care program at the center?…. I haven’t tried that yet.”
She sounded hopeful. Her interest in caring for the dog seemed genuine. He looked at her pleading face. She stared back at him, her eyes dark, her lips pressed thin. She held the leash a bit too tightly, which he dismissed as nervousness due to their encounter.
“I’m sure I’ll get better,” she said with a hesitant smile.
He wanted to be convinced. She had met all the criteria; she was a verified code 4 risk…. But perhaps the dog was exactly what she needed—something to care for, while helping her neighbor. Milan felt his last bit of resolve fade.
“Okay… Promise me you’ll enroll in the animal care program tomorrow. Don’t wait. Tomorrow!”
Her smile widened, perhaps a bit too much he thought, as she gently patted his arm. “Thank you. I will.”
Her shoulders were slumped—maybe she was tired. Milan gave her one last look from head to toe, reassuring himself. She continued nodding her thanks. He turned and walked off, gradually picking up his pace as his steps grew lighter.
Just as he was about to turn the corner, he heard a thud, like a heavy bag of groceries hitting the ground, followed by frantic barking from a dog. He turned around to see Grover quickly approaching. Behind him, Marianne’s body lay slumped on the sidewalk. Grover seized his elbow and urged him forward. “Move!” he sneered through clenched teeth. “Once verification is complete, you don’t decide who stays or goes. You follow the procedure. I gave you a chance, I really did,” he hissed. “You know what I have to do next.”
Milan hardly had a chance to mumble an explanation, before everything went black.
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Photo by Keisha Riley Lemons on Unsplash